Collection and Use of Personal Information
Personal information is information or an opinion, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
We will only collect personal information that is necessary for our functions and activities. We may collect your personal information to:
- provide you with services;
- help you with your enquiries, complaints, bookings and other requests;
- provide you with information about Logan City Council;
- verify any information you have provided to us;
- get in touch with you if we need to;
- improve our services;
- protect your safety on Council property;
- if you have applied for a job at Logan City Council, process your job application;
- if you are a Logan City Council employee or councillor, for employment related tasks such as granting you building and IT access, managing your salary arrangements and monitoring conduct.
The type of information we may collect can be your name, address, phone number, email, and other contact details; information about your enquiry, complaint or other request; payment and bank details; and your age, gender, drivers licence or other identification details.
If we are unable to collect the information we need from you, we may not be able to respond to your enquiry, complaint or request.
Logan City Council is committed to protecting user privacy. We understand and appreciate that visitors and users of Council’s web sites are concerned about their privacy and the confidentiality and security of any information that may be provided to us.
Clickstream data and cookies
Council’s service provider makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency wishes to inspect the service provider’s logs. If you have subscribed to our mailing lists, our internet provider will log your browsing activities on our site such as pages viewed and links accessed.
Internet cookies are small strings of text placed on users’ hard drives during the data exchange that happens when a browser points to a web site. Cookies allow a website to store information on a user’s machine and later retrieve it. They remember preferences you enter and then tailor a site to suit your needs. Cookies used by Logan City Council have no way of disclosing your name or any information that could personally identify you.
Collection of personal information via websites
Information sent to this site via the feedback link or email addresses will be treated as a public record and will be kept as required by the Public Records Act 2002 (Qld). Your name and address details collected in this way will not be added to a mailing list without your consent.
Your email address will be recorded for the purpose of responding to your feedback, enquiry, or to provide confirmation of a transaction. E-mail messages may be monitored by our website support staff for system trouble shooting and maintenance purposes. Any illegal activities suggested in the content of either feedback or emails will be forwarded to the relevant enforcement agency for investigation.
Entries to online competitions request the entrant’s name, address, email and phone number. This information is not stored on the website and will not be added to a mailing list without the express permission of the entrant.
Where on-line forms are available on Council’s websites, the personal information from the form would be collected for the purpose provided on the form. However, that personal information will not be disclosed to others, except as set out in this Privacy Statement.
Transmission of personal information
There can be risks with giving information across the Internet. Where Council’s websites contain links to other websites that are not managed by Council, Council is not responsible for the privacy or security practices or the content of those other websites.
Disclosure of personal information
We may disclose your personal information to another person where it is necessary for our functions and activities or where we are authorised by law to do so. For example, we may disclose your personal information to:
- banks or other financial institutions to process payments;
- courier companies if we are required to make a delivery to you;
- our professional advisers, contractors or service providers who advise us or carry out our functions and activities;
- your representatives (for example your authorised representatives or legal advisers)
- the Queensland Police Service (QPS);
- government and regulatory authorities and other organisations, as required or authorised by law.
We will take reasonable steps to ensure that any third party to whom we disclose your personal information is bound by privacy obligations concerning that information.
If you believe that Logan City Council has not dealt with your personal information in accordance with the principles of the IP Act, you can make a privacy complaint.
If you make a privacy complaint to Logan City Council, it must:
- include an address or email address so that we can contact you;
- provide certified identification;
- give particulars of the act or practice which is the subject of your complaint.
Privacy complaints should be marked ‘Private and Confidential’ and sent to:
Integrity and Information Program
Corporate Governance Branch
Logan City Council
PO Box 3226
LOGAN CENTRAL QLD DC 4114
Phone: 07 3412 3412
Privacy complaints will be acknowledged in writing within 14 business days from the date on which the complaint is received, and will be investigated within 45 business days. Where a longer period of time is required in order to investigate a complaint, you will be contacted to explain why more time is needed. Once your complaint has been investigated, you will be provided with a written decision about the complaint.